POLICIES AT URBAN GARMENTS

Things You Need to Know

At Urban Garments, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

SHIPPING AND DELIVERY

How We Do It

NEED YOUR ORDER FAST?

Express shipping is for you. 

  • Average 3 business day processing

  • Average 3-5 business day delivery

  • Used for international shipments

  • Real-time destination tracking


HAVE ONLY ONE ITEM & NEED IT QUICKLY?

Use Premium shipping for $16.57

  • Average 3 business day processing

  • Average 4-7 business day delivery

  • Flat rate of $16.57/product

  • Used for international shipments

  • Real-time destination tracking

Premium is always a flat rate and does not change due to volume. Based on items ordered and manufacturing locations, packages may be shipped separately per order.

WANT LOWER US SHIPPING RATES?

Use Economy shipping for $6.99

  • Average 3 business day processing

  • Average 7-10 business day delivery

  • Flat rate of $6.99/product

  • Used for US destinations only

  • Limited destination tracking

Economy is always a flat rate and does not change due to volume. Based on items ordered and manufacturing locations, packages may be shipped separately per order.

 

It's our priority to make sure you receive your merchandise without any flaws.

RETURNS AND REFUNDS

In the event your product is damaged or defective, you will need to contact UG by submitting a "Return Request" via email support@urban-garments.com. You must contact Urban Garments within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.
We will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. Urban Garments will inform you of its decision to approve or deny your request for a new product along with an explanation of its decision. We will not honor defect requests which are attributed to your customers size concerns.
***No Refunds all Sales are Final
***No Exchange or Returns due to Covid-19 exceptions may apply to damaged or defected products only.

 
A Pile of Sweaters

CONTACT SUPPORT

How Can We Help?

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